Frequently Asked Questions
Everything you need to know about your Casely experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you offer a warranty on your products?
Yes, all Casely products are covered by a 1-year limited warranty against manufacturing defects. If your item arrives damaged or fails under normal use, please contact our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change or cancellation within 1 hour of placing your order by contacting our customer service team.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.